SENIOR MANAGER CORE PROTECTION TEAM
Senior IT leader with 8+ years of experience in financial crimes technology, application operations, and strategic team management.
About Me
Senior IT professional with 8+ years of experience and proven track record of meeting company goals utilizing consistent and organized practices.
Currently serving as Senior Manager for Core Protection Team at CIBC since April 2025, I lead strategic initiatives in financial crimes technology and oversee critical protection systems. I specialize in cloud infrastructure, DevOps automation, and strategic team management. I excel at working under pressure and adapting to new situations and challenges to best enhance organizational efficiency.
My expertise spans from application migration to OpenShift, implementing CI/CD pipelines, and maintaining high-availability systems while ensuring security standards and SLA compliance in the financial crimes domain.
Technical Skills
DevOps & Cloud
Expert in cloud infrastructure, containerization, and automation tools for seamless deployment and operations.
AI Tools
Applied AI-assisted development and automation to design and build this website and supporting assets.
Operating Systems
Proficient across multiple platforms with expertise in system administration and configuration management.
Mobile Development
iOS application development with focus on user experience, performance optimization, and App Store deployment.
Monitoring & Analysis
Advanced monitoring, logging, and performance analysis using industry-standard tools and platforms.
Professional Experience
Senior Manager | Core Protection Team
CIBC Financial Crimes | April 2025 - Present
Leading strategic initiatives in financial crimes technology, overseeing critical protection systems, and managing cross-functional teams to deliver enterprise-level security solutions.
Tech Lead | Application Operations
CIBC Financial Crimes | Sept 2022 - March 2025
Led service review calls, managed applications/infrastructure, onboarded new technology through PILOT projects, and provided 24x7 on-call support for critical incidents.
Team Lead | Application Integration
CIBC Financial Crimes | Sept 2020 - Aug 2022
Successfully migrated Actimize Actone application to cloud, configured CI/CD pipelines on Jenkins for OpenShift deployment, and led Autosys migration projects.
Senior Technical Analyst | Branch Support Operations
CIBC | Nov 2019 - Sept 2020
- Manage various CIBC production servers supporting CIBC branches by monitoring, performing data backups and troubleshooting.
- Investigate, escalate, and resolve technical problems encountered by users to ensure continuation of the working environment.
- Review, approve and implement technical project plans like server and computer refreshes and more.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Identify and verify system and application events, escalate to technical specialist, and provide support as required.
- Configure newly installed servers by installing required patches and preparing production server for the branch level use.
- Work with Bell to provide 24x7 network connectivity to CIBC branches and to other CIBC line of businesses. Communicate with ABM vendor HP and NCR to support ABM machines and provide them with network support for ABM machines.
- Participate with senior incident management team to develop resolving plans for chronic issues. Develop and demonstrate service-oriented skills while working with multiple lines of business.
Technical Analyst | Branch Support Operations
CIBC | May 2018 – Nov 2019
- Manage various CIBC production servers supporting CIBC branches by monitoring, performing data backups and troubleshooting.
- Investigate, escalate, and resolve technical problems encountered by users to ensure continuation of the working environment.
- Review, approve and implement technical project plans like server and computer refreshes and more.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Identify and verify system and application events, escalate to technical specialist, and provide support as required.
- Configure newly installed servers by installing required patches and preparing production server for the branch level use.
- Work with Bell to provide 24x7 network connectivity to CIBC branches and to other CIBC line of businesses. Communicate with ABM vendor HP and NCR to support ABM machines and provide them with network support for ABM machines.
Technical Analyst Co-op | Branch Support Operations
CIBC | Sept 2016 - May 2017
- Configure newly installed servers by installing required patches and preparing production server for the branch level use.
- Identify and verify system and application events, escalate to technical specialist, and provide support as required.
- Investigate, escalate, and resolve technical problems encountered by users to ensure continuation of the working environment.
iOS Developer | Hotspot Life (Startup)
HOTSPOT LIFE | June 2016 - Nov 2017
- Develop and design UI of application using Objective-C.
- Manage database on Firebase.
- Manage Apple developer account and publish the application on store.
- Implemented Maps, Push notification and created a chat feature using data listeners on the Firebase database.
- Gather information about APIs available for the app functionality.
Jr. iOS Developer | IAPP Technologies
IAPP TECHNOLOGIES, Mohali, Punjab, India | May 2014 - Nov 2015
- Designing and building mobile applications for Apple’s iOS platform.
- Collaborating with the design team to define app features.
- Ensuring quality and performance of the application to specifications.
- Identifying potential problems and resolving application bottlenecks.
- Fixing application bugs before the final release.
- Publishing application on App Store.
- Maintaining the code and automation of the application.
Promotion Timeline
Education
Strong academic foundation in computer science and specialized technology training.
Computer System Technology - Networking
Centennial College, Toronto
2016-2018
Bachelor in Computer Science
Punjab Technical University, Punjab, India
2010-2014
Activities & Interests
Drawing, Watching Tech blogs, Cars, Troubleshooting, Brainstorming on ideas.
Areas of Expertise
Core competencies and specialized knowledge areas that drive successful project delivery.
With extensive experience in enterprise-level technology operations and team leadership, I bring deep expertise across multiple domains.
System Architecture & Design
Enterprise-level system design and infrastructure planning
Performance Optimization
Application and infrastructure performance tuning
Security Best Practices
ITIL and SRE processes, security standards compliance
Team Leadership
Mentoring, training, and agile project management